[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1757568941774{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https://frombanaras.com/wp-content/uploads/2025/09/banaras.png?id=7248);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]

FAQ’s

Most frequently asked questions

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Who We Are

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What is “From Banaras”?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]We are an authentic brand bringing you handmade and natural products directly from Banaras – including clay utensils, incense, attars, rudraksha, and spices.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship across India?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text css=””]Yes, we ship all over India. International shipping is also available for selected products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does delivery take?” tab_id=”1757569598591-a5429470-438f”][vc_column_text css=””]Orders are usually delivered within 5–7 business days across India.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your products eco-friendly?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text css=””]Yes, all our products are natural, chemical-free, and eco-friendly, supporting sustainable living.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your return policy?” tab_id=”1757569639184-7d4f8dbf-3bd6″][vc_column_text css=””]We accept returns for damaged or incorrect items within 7 days of delivery.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Incense Sticks (Agarbatti / Dhoop) FAQs

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Are your incense sticks chemical-free?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text css=””]Yes, our incense sticks are made from natural herbs, resins, and essential oils, without harmful chemicals.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does one incense stick burn?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text css=””]On average, a stick burns for 30–45 minutes, depending on the variety.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use incense daily?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text css=””]Yes, our incense is safe for daily use in homes, temples, and meditation spaces.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer bulk packs for temples/ashrams?” tab_id=”1757569775208-c0d92451-bab7″][vc_column_text css=””]Yes, bulk orders and wholesale options are available. Please contact us for details.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Attar (Natural Perfume Oils) FAQs

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What is attar?” tab_id=”1757569817328-669f5772-ffc6″][vc_column_text css=””]Attar is a natural perfume oil made from flowers, herbs, and woods using traditional distillation methods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your attars alcohol-free?” tab_id=”1757569817402-5b237ebc-dda8″][vc_column_text css=””]Yes, our attars are 100% pure and alcohol-free.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does the fragrance last?” tab_id=”1757569817482-89aa4cc9-e3c5″][vc_column_text css=””]Attars are highly concentrated and can last 6–12 hours depending on the skin type.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I apply attar?” tab_id=”1757569817566-d42637c5-61dd”][vc_column_text css=””]Apply a small amount on pulse points like the wrist, behind ears, or neck.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Clay Products FAQs

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Are your clay utensils safe for cooking?” tab_id=”1757570010001-123a456b-1c23″][vc_column_text css=””]
Absolutely! Our clay products are 100% food safe and free from chemicals.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can clay utensils be used on gas or induction?” tab_id=”1757570010100-456b789c-2d34″][vc_column_text css=””]
Clay utensils are best for slow cooking on gas or wood fire. They are not suitable for induction.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How should I care for clay cookware?” tab_id=”1757570010200-789c123d-3e45″][vc_column_text css=””]
Before first use, soak in water for 8–10 hours. Clean with warm water, avoid soap, and dry completely before storing.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will clay utensils break easily?” tab_id=”1757570010300-abc456de-4f56″][vc_column_text css=””]
With proper care, clay utensils are durable and long-lasting. Avoid sudden temperature changes.
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Spices FAQs

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Are your spices pure and chemical-free?” tab_id=”1757569974729-f9f7a3cf-745d”][vc_column_text css=””]Yes, our spices are 100% natural, unadulterated, and sourced directly from farmers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you grind spices fresh?” tab_id=”1757569974823-c29dccce-83d3″][vc_column_text css=””]Store in an airtight container away from direct sunlight and moisture.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How should I store spices?” tab_id=”1757569974933-cd0b2b9f-4066″][vc_column_text css=””]
Before first use, soak in water for 8–10 hours. Clean with warm water, avoid soap, and dry completely before storing.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you sell spice blends?” tab_id=”1757569975055-3e438572-1a8e”][vc_column_text css=””]Yes, we offer authentic Banarasi blends like Garam Masala, Chai Masala, and special Panch Phoron.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text css=””]

Rudraksha FAQs

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What is Rudraksha?” tab_id=”rudra-001″][vc_column_text css=””]
Rudraksha is a sacred seed from the Elaeocarpus ganitrus tree, believed to have spiritual and healing benefits in Hindu tradition.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I identify an original Rudraksha?” tab_id=”rudra-002″][vc_column_text css=””]
Original Rudraksha has clear natural mukhi (lines). We provide only lab-certified authentic Rudraksha.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can anyone wear Rudraksha?” tab_id=”rudra-003″][vc_column_text css=””]
Yes, Rudraksha can be worn by men, women, and even children regardless of caste or religion.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How should Rudraksha be maintained?” tab_id=”rudra-004″][vc_column_text css=””]
Keep it clean, apply oil occasionally, and avoid wearing during bath or sleep for long-lasting effects.
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]

Contact

[/vc_column_text][vc_column_text]

Still have questions?

[/vc_column_text][/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″][et_button title=”Contact Us” add_arrow=”true” animation=”animation bottom-to-top” align=”center” link=”url:https%3A%2F%2Ffrombanaras.com%2Fcontact%2F|title:Contact%20Us”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]