FAQ’s

Most frequently asked questions

Who We Are

We are an authentic brand bringing you handmade and natural products directly from Banaras – including clay utensils, incense, attars, rudraksha, and spices.

Yes, we ship all over India. International shipping is also available for selected products.

Orders are usually delivered within 5–7 business days across India.

Yes, all our products are natural, chemical-free, and eco-friendly, supporting sustainable living.

We accept returns for damaged or incorrect items within 7 days of delivery.

Incense Sticks (Agarbatti / Dhoop) FAQs

Yes, our incense sticks are made from natural herbs, resins, and essential oils, without harmful chemicals.

On average, a stick burns for 30–45 minutes, depending on the variety.

Yes, our incense is safe for daily use in homes, temples, and meditation spaces.

Yes, bulk orders and wholesale options are available. Please contact us for details.

Attar (Natural Perfume Oils) FAQs

Attar is a natural perfume oil made from flowers, herbs, and woods using traditional distillation methods.

Yes, our attars are 100% pure and alcohol-free.

Attars are highly concentrated and can last 6–12 hours depending on the skin type.

Apply a small amount on pulse points like the wrist, behind ears, or neck.

Clay Products FAQs

Absolutely! Our clay products are 100% food safe and free from chemicals.

Clay utensils are best for slow cooking on gas or wood fire. They are not suitable for induction.

Before first use, soak in water for 8–10 hours. Clean with warm water, avoid soap, and dry completely before storing.

With proper care, clay utensils are durable and long-lasting. Avoid sudden temperature changes.

Spices FAQs

Yes, our spices are 100% natural, unadulterated, and sourced directly from farmers.

Store in an airtight container away from direct sunlight and moisture.

Before first use, soak in water for 8–10 hours. Clean with warm water, avoid soap, and dry completely before storing.

Yes, we offer authentic Banarasi blends like Garam Masala, Chai Masala, and special Panch Phoron.

Rudraksha FAQs

Rudraksha is a sacred seed from the Elaeocarpus ganitrus tree, believed to have spiritual and healing benefits in Hindu tradition.

Original Rudraksha has clear natural mukhi (lines). We provide only lab-certified authentic Rudraksha.

Yes, Rudraksha can be worn by men, women, and even children regardless of caste or religion.

Keep it clean, apply oil occasionally, and avoid wearing during bath or sleep for long-lasting effects.

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